Refund policy

Welcome to Petalique. We want every customer to shop with confidence. If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy is designed to make the process simple, fair, and transparent.

By placing an order on Petalique.rest, you agree to the terms outlined below.

1. Our 30-Day Return Guarantee

We proudly offer a 30-day free return and refund policy on eligible items.

You may request a return within 30 calendar days after your order has been delivered.

To qualify for a return, products must:

  • Be unused or only minimally handled.
  • Be in their original condition.
  • Include original packaging whenever possible.
  • Not show signs of misuse, alteration, or intentional damage.

We reserve the right to refuse returns that do not meet these conditions.

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Personalized or customized jewelry.
  • Gift cards.
  • Clearance or final-sale items.
  • Products marked as non-returnable.
  • Items damaged through improper use after delivery.

If an item is not eligible for return, this will be clearly stated on the product page whenever applicable.

3. How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Please include:

  • Your order number
  • Full name
  • Email address used for the purchase
  • Reason for the return
  • Photos if the item is damaged, defective, or incorrect

Customer Support:

Email: support@petalique.rest

Phone: +1 (604) 037-9793

Business Address:

3-1535 Vine St

Vancouver, BC V6K 3J1

Canada

Our support team will review your request and provide detailed return instructions.

Please do not send products back without receiving return authorization.

4. Free Return Shipping

Petalique offers free returns on eligible orders.

If your return is approved, we will provide instructions regarding the appropriate return process. Depending on your location, a prepaid return solution or alternative arrangement may be available.

Unauthorized returns may not qualify for reimbursement.

5. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged during shipping
  • Defective
  • Missing components
  • Different from what you ordered

Please notify us within 7 days of delivery.

Include clear photographs showing:

  • The product
  • The packaging
  • Shipping label
  • The issue encountered

After verification, we may offer:

  • A replacement
  • A full refund
  • A partial refund when appropriate

No additional shipping costs will be charged for approved resolutions.

6. Order Cancellation

Orders may be cancelled before they enter processing.

If cancellation is requested before shipment, a full refund will be issued.

Once an order has been processed or shipped, cancellation may no longer be possible. Customers may instead request a return after delivery in accordance with this policy.

7. Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the outcome.

Approved refunds are issued to the original payment method.

Refunds generally appear within 5–10 business days, depending on your payment provider or financial institution.

Shipping charges, if applicable, are refundable when the return results from our error or a defective product.

8. Exchanges

We currently do not process direct product exchanges.

If you would like a different size, color, or design, we recommend returning the eligible item and placing a new order.

This helps ensure faster processing and product availability.

9. Late or Missing Refunds

If you have not received your refund:

  • Review your bank account.
  • Contact your credit card provider.
  • Check with your financial institution.

Some providers require additional processing time before funds become available.

If you have completed these steps and still have not received your refund, please contact us at support@petalique.rest.

10. Fraud Prevention

To protect both customers and our business, Petalique reserves the right to decline refund requests involving:

  • Abusive return behavior
  • Fraudulent claims
  • Returned items different from those originally purchased
  • Excessive or suspicious refund activity

Each request is reviewed individually to ensure fairness.

11. Policy Updates

Petalique reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on Petalique.rest.