Shipping policy

Thank you for choosing Petalique. We are committed to delivering your order safely and efficiently, no matter where you are in the world. This Shipping Policy explains how we process, ship, and deliver orders placed through Petalique.rest.

By placing an order with us, you agree to the terms outlined below.

Worldwide Free Shipping

Petalique proudly offers Free Worldwide Shipping on every order.

There are no minimum purchase requirements or hidden shipping fees. The price displayed at checkout is the final amount you pay unless applicable taxes or import duties are required by your local government.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Typical processing time is 1–3 business days.

During busy shopping seasons, promotional events, or holidays, processing may require additional time. If delays occur, we will make every effort to keep customers informed.

Once your order has been shipped, you will receive a confirmation email with tracking information whenever available.

Estimated Delivery Time

We currently ship to customers around the world.

Estimated delivery time: 7–14 business days

Actual delivery times may vary depending on:

Destination country
Customs inspections
Weather conditions
Local courier operations
National holidays
Unexpected transportation delays

While we work closely with our logistics partners, delivery estimates are not guaranteed.

Shipping Destinations

We proudly ship to most countries worldwide.

Unfortunately, there may be certain locations where shipping services are temporarily unavailable due to carrier restrictions or international regulations.

If we are unable to deliver to your address, our support team will contact you promptly to discuss available options.

Order Tracking

Once your order has been dispatched, tracking details will be sent to the email address provided during checkout whenever tracking is available.

Please allow up to 48 hours for tracking information to become active after shipment.

If you have not received tracking details within several business days after your shipping confirmation, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Please verify your:

Full name
Delivery address
Postal code
Phone number
Email address

Petalique cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete information provided during checkout.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before shipment.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other governmental fees depending on your country's regulations.

These charges, when applicable, are the responsibility of the customer.

Petalique has no control over customs procedures or associated fees.

Lost, Delayed or Damaged Packages

If your package appears to be delayed, lost, or arrives damaged, please contact us as soon as possible.

Our customer support team will work with our shipping partners to investigate the issue and determine the most appropriate solution, which may include a replacement or refund when applicable.